Forrester predicts that European online retail sales will quadruple to €167 Billion between 2004 and 2009 and customers will gravitate to the sites that offer the best online experience. How will your site fare in the growing competition for online revenue?
- Is shopping cart abandonment an issue?
- Are you missing up-sell and cross-sell opportunities?
- Are you losing customers to sites that offer more functionality (the ability to order online and pick up in store; side-by-side product comparison; realtime availability; proactive service and support)?
Benchmark Your Site Against The Competition
If you would like to know how your site compares to your competitors we can help, with a complimentary Performance Radar site assessment.
Performance Radar is an objective measurement of the shopping experience of YOUR site, using five elements that have a direct bearing on customer loyalty and site profitability:
- Merchandising and marketing efficiency
- Ability to convert site visits into confirmed orders
- Proactive support
- Richness of content
- Ability of users to control their own shopping experience
You will receive a numerical ranking in each area, indicating where your site surpasses or falls short of the industry benchmark, and specific recommendations for addressing site deficiencies.
BroadVision is a leading provider of e-commerce solutions for global retailers including Circuit City, Dixons, Home Depot, Sears and specialty retailers including Helzberg Diamonds and Blackwell's. Our industry leading personalization and seamless integration with backend systems provide shoppers with a more compelling shopping experience by presenting them with information and offers geared to their interests and by making it easy to complete and track their purchases.